zh88com Privacy Policy

This Privacy Policy ("Policy") describes how zh88com ("we", "us", "our", or "the Platform") collects, processes, stores, and protects the personal information of users ("you", "your", or "Member") who access or use the zh88com online gaming platform available at zh88com.bet.

zh88com is committed to handling all personal data responsibly, transparently, and in accordance with applicable international data protection standards and the requirements of the jurisdiction under which zh88com holds its gaming licence. This Policy applies to all products and services offered through zh88com, including cricket betting, live casino, slot games, fishing games, arcade titles, and all related account management, payment, and support functions.

By registering an account with zh88com, accessing the platform, or using any of our services, you acknowledge that you have read, understood, and agreed to the collection and use of your information as described in this Policy. If you do not agree with any part of this Policy, you must not use the zh88com platform.

zh88com collects personal data through several channels: directly from you when you register an account or use platform features, automatically as you interact with our systems, and from third-party verification services used to complete our Know Your Customer (KYC) obligations.

2.1 Information You Provide Directly

• Full legal name as it appears on your CNIC or government-issued identification document
• Pakistani CNIC number for identity verification purposes
• Date of birth (used to verify that you meet the 21+ age requirement)
• Pakistani mobile phone number linked to your JazzCash or EasyPaisa account
• Email address used for account communications and support correspondence
• City of residence (e.g. Karachi, Lahore, Islamabad, Faisalabad) for localisation and fraud prevention
• Bank account or mobile wallet details provided for deposit and withdrawal processing
• Proof of identity and address documents uploaded during enhanced KYC verification
• Communications you send to zh88com's support team via live chat or email

2.2 Information Collected Automatically

• IP address and approximate geographic location at the time of access
• Device type, operating system, and browser version
• Session data including login timestamps, pages visited, and features used
• Betting and gaming history, including market selections, stake amounts, and settlement records
• Deposit and withdrawal transaction records
• Cookie and similar tracking technology data (see Section 8)

2.3 Information from Third Parties

• Identity verification results from KYC and AML service providers
• Payment verification data from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment processors
• Fraud screening results from third-party risk management platforms

zh88com processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes described in this Policy.

• Account creation and management: To register your zh88com account, verify your identity, maintain your player profile, and administer your account settings and preferences.
• Service delivery: To process deposits and withdrawals via JazzCash, EasyPaisa, and bank transfers; to settle bets and game rounds; and to operate the full range of zh88com gaming products.
• Regulatory compliance: To fulfil KYC verification requirements, Anti-Money Laundering (AML) screening obligations, and all other regulatory obligations imposed by zh88com's international gaming licence.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, match-fixing activity, bonus abuse, and other integrity violations.
• Responsible gaming: To monitor betting patterns and account activity to identify potential problem gambling behaviours and to apply appropriate responsible gaming interventions including deposit limits and self-exclusion.
• Customer support: To respond to enquiries, investigate complaints, and provide technical assistance to zh88com members.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates to members who have given explicit consent to receive such communications.
• Platform improvement: To analyse aggregated usage data and improve the zh88com product experience, interface design, and gaming content offerings.

zh88com processes your personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a zh88com member, including account management, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC, AML, and gaming licence conditions.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — provided such interests do not override your fundamental privacy rights.
• Consent: Processing for marketing communications and optional cookie categories, where you have given clear and explicit consent which you may withdraw at any time.

zh88com does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. We share your data only in the following limited circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT processing partners receive the minimum necessary payment data to execute your deposit and withdrawal instructions.
• KYC and AML providers: Identity verification and fraud screening partners receive identity document data and risk signals as required to fulfil our regulatory obligations.
• Game content providers: Game studios and platform providers that supply zh88com's casino and sports betting products may receive session tokens and game round data for technical operation purposes.
• Regulatory authorities: zh88com may disclose personal data to its licensing authority, law enforcement agencies, or financial intelligence units where required by law or a valid legal order.
• Business transfers: In the event of a merger, acquisition, or asset sale involving zh88com, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

zh88com retains your personal data for as long as necessary to fulfil the purposes outlined in this Policy, and to comply with applicable legal and regulatory retention obligations.

• Active accounts: Personal data associated with your zh88com account is retained for the full duration of your membership.
• Closed accounts: Following account closure, zh88com retains KYC records, transaction history, and betting records for a minimum of five (5) years to satisfy AML and gaming licence audit requirements.
• Support communications: Customer support correspondence is retained for a minimum of two (2) years from the date of the last interaction.
• Marketing data: Consent records and associated marketing data are retained until consent is withdrawn, after which all marketing profiles are deleted within 30 days.

After the applicable retention period expires, zh88com securely deletes or anonymises personal data in accordance with our internal data disposal procedures.

zh88com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• AES-256 encryption for all stored personal and financial data
• TLS 1.3 protocol for all data transmitted between your device and zh88com's servers
• Multi-factor authentication available for all zh88com member accounts
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need
• Regular third-party security audits and penetration testing of the zh88com platform infrastructure
• Automated fraud detection and anomalous login alerting systems
• Secure, geographically redundant data centre hosting with physical access controls

While zh88com takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your zh88com account login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

zh88com uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and improve your experience as a member. Cookies are small text files placed on your device when you access zh88com.bet.

• Strictly necessary cookies: Required for core platform functions including login session management, bet slip operation, and payment gateway integration. These cannot be disabled without impairing platform functionality.
• Performance cookies: Collect anonymised data about how members use zh88com to help us identify and fix technical issues and improve page load times on Pakistani mobile networks.
• Functional cookies: Remember your preferences such as language settings and display options so you do not need to re-enter them on each visit.
• Marketing cookies: Used to deliver relevant promotional content to you based on your zh88com activity and interests. These are only placed with your explicit consent.

You can manage cookie preferences through your browser settings at any time. Note that disabling certain cookie categories may affect the functionality of the zh88com platform.

As a zh88com member, you hold the following rights with respect to your personal data. To exercise any of these rights, contact zh88com's Data Protection team at the email address listed in Section 12 of this Policy.

• Right of access: You may request a copy of all personal data zh88com holds about you. We will respond within 30 days.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held by zh88com.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restrict processing: You may request that zh88com limits the processing of your data in certain circumstances while a complaint or rectification request is being resolved.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format where processing is based on consent or contractual necessity.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

zh88com strictly prohibits access to its real-money gaming platform by individuals under the age of 21. The collection of personal data from minors is not permitted under this Policy or under zh88com's Terms & Conditions.

As part of the account registration process, zh88com requires all applicants to confirm that they are aged 21 or above and to submit identity documents for CNIC-based age verification. Any account found to belong to a minor will be immediately suspended, all funds held in the account will be returned to the verified source of payment, and all associated personal data will be deleted.

zh88com reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify active members via email and/or via a prominent notice within the zh88com platform before the changes take effect.

The effective date at the top of this Policy will be updated whenever a new version is published. Continued use of zh88com following notification of a Policy update constitutes acceptance of the revised terms. If you do not agree with the updated Policy, you should close your account and withdraw any remaining balance before the effective date of the change.

We encourage you to review this Policy periodically to remain informed about how zh88com protects your personal information.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to submit a formal data access or erasure request, please contact zh88com's support team. Our customer service staff are available 24 hours a day, 7 days a week, in both Urdu and English.

All data-related requests submitted to zh88com will receive an acknowledgement within 5 business days and a full response within 30 days of receipt.

zh88com is committed to resolving all privacy concerns informally in the first instance. However, if you are not satisfied with our response, you retain the right to escalate your complaint to the relevant regulatory authority under zh88com's applicable gaming licence jurisdiction.